New Feature: Inbox

We’re excited to launch Inbox. We’ve designed a brand new set of tools for you to effectively take your customers’ feedback, route it to the appropriate employees in your organization and empower them to connect with your customers in a way that signifies that you take pride in your services and that you care.

Inbox

Inbox gives you the ability to create tickets and assign them to your team, provide templated responses, and track the progress of responses from within RocketReviews. This allows your business to stay on top of your reputation and support. Think of it as your central hub for customer service. Let’s dive in and see how […]

What You Need to Know About Customer Reviews [Webinar]

SEO Rocket Webinar Series WHAT YOU NEED TO KNOW ABOUT CUSTOMER REVIEWS March 31, 2021 11:00 AM EDT Do you find yourself debating if customer reviews are worth the effort to request them? Confused about even starting to implement a review strategy?  The truth is reviews matter tremendously. Just ask your buyers! (Or Google!)  The […]

Why and How to Respond to Online Reviews

Good. Glowing. Negative. Unfair. Online reviews take on all shapes and sizes. But, regardless of their tone, the answer to your question is… Yes! Replying to reviews benefits your business in a big way. Let’s look at the why, the wins, and the how-to of review responses done right for both negative and positive reviews. […]

Perfect 5 Star Review Ratings Actually Aren’t the Best

The old saying that “perfect is too good to be true” applies to online reviews as well it turns out.  A review study between PowerReviews and Northwestern University found that a 5 star rating wasn’t the most trusted by consumers to purchase a product. Consumers displayed more trust and were more likely to purchase a product […]

6 Positive Things About Negative Reviews

Running a business is hard. The long hours, the unrelenting demands, the physical and emotional investment sometimes blind the business owner to the fact that things can and will go wrong. While it might be easy as the owner to take these events personally, there are usually positives that can be gleaned from any problem. […]