RocketReviews User Guide

New RocketReviews Feature: Social Sharing

As digital marketers, we often tell local business owners how having an optimized Google My Business profile is essential .  However, this is not a “set it and forget it” type of task.  Keeping your Google My Business profile optimized is something that requires some time and attention on a regular basis.  Ideally, you’d want … Read More

Social Sharing

Social Sharing with RocketReviews makes it easy to turn 1st- or 3rd-party review into social media content to post to Facebook, Google Posts, Twitter, and Instagram. Select a review and use the image generator to create custom graphics to share directly or download. Create and Share Social Image Social Sharing Settings Create and Share Social Image … Read More

9 Strategies to Get More Reviews

Your ability to generate reviews can hinder or harness success. Today, a sticker in the window isn’t going to get the job done. Consider these statistics: Consumers require an average 40 online reviews before believing a business’s star rating is accurate (up from 34 in 2017) Shoppers in the 18 to 24-year-old range expect an average of … Read More

What sites does RocketReviews monitor for new reviews?

RocketReviews monitors the web for new 3rd-party reviews appearing on websites like Google, Facebook and the many others listed below. New reviews will appear in Customer Activity, notifications, and various reports including the Success Report. Use RocketReviews to monitor and respond to reviews, understand customer sentiment, and manage customer experience. Monitor Reviews On: Apartments.com ApartmentRatings … Read More

“How to” Tips for Restaurants Seeking Online Reviews

There’s no business that can benefit more from a steady flow of reviews and customer feedback like a restaurant! (Ok, maybe car mechanics and Broadway shows too. If you’re in those fields, feel free to eavesdrop.) You all know that your investment in training, marketing, public relations and community work comes down to one thing … Read More

RocketReviews New Feature – Conversion Pop-Up

We’re very excited to announce our latest RocketReviews feature addition, designed to convert more of your website visitors into customers.  Our Conversion Pop-up is an eye-catching rotation of your best and most recent online reviews.  You are likely seeing it right now on our site while reading this blog post. Put Your Reputation In Position … Read More

Google Now Prohibits “Review Gating” – Is RocketReviews Compliant?

On April 12th, 2018 Google updated their terms of service (TOS) to include the following language. “Don’t discourage or prohibit negative reviews or selectively solicit positive reviews from customers.” This update to their TOS is rooted to the practicing of “review gating”, where your review process keeps unhappy customers from writing online reviews on Google while allowing … Read More

Adding and Embedding Reviews & Testimonials into WordPress

This post shows you how to embed RocketReviews feedbacks and testimonials into your WordPress based website using the Google friendly “Schema.org” Review format. Quick Start Guide -> If you are using a WordPress Page: If you are using a “page” that uses the regular “WordPress Page Editor” you would need to use our WordPress Plugin … Read More

Review Widget

WHAT IS THE REVIEW WIDGET? The Review Widget has replaced our existing Testimonials Widget and is designed to display the 1st and 3rd Party reviews left by your customers. Optionally it can also display your responses to the customer’s feedback. In the image below you’ll see a 1st Party review and two 3rd Party reviews … Read More

Google Q&A: A New Way to Engage Customers

In August 2017, Google started rolling out a new feature that allowed users to ask and answer questions about local businesses – right in the Knowledge Panel!  Called Questions & Answers (Google Q&A), this feature was first introduced to Android phone users.  Later, this feature was rolled out to Apple users and, finally, desktop users. … Read More