Feedback First Approach
The RocketReviews process always starts with a request for customer feedback. Survey requests are customizable and can include your company logo. Simply enter your customer’s contact information and RocketReviews automatically takes it from there using your preferred survey method:
- Email – Add one customer email at a time or upload a customer spreadsheet.
- Text Message – Send customers a text message to request their feedback from their smartphone.
- Tablet & iPad Kiosk mode – Don’t have customer contact information? Use your own internet-enabled tablet or iPad to capture your customers’ feedback and information while they are with you.
Your customer is asked to rate on a scale from 0 – 10 how likely they are to refer your business to a friend and to comment on their experience with your business. That’s it! However, at any time you may customize your survey template to include up to 4 additional questions that can be answered using a 0 – 10 rating scale.