Knowledge Base
- Add a Single Customer
- Delete a Customer
- Updating a Customers Information in RocketReviews
- Exporting all Data and Reviews in RocketReviews for a Location
- Import Customer List for a Single Location
- Update Business Details for a Location
- Available Languages
- Extra Field
- Rating Revision and Sending Feedback Request Again
- Business Details
Getting Started
19 ArticlesOverview and introduction as well as feedback request screenshot walkthroughs using RocketReviews.
- RocketReviews Walkthrough and Overview Videos
- Notification Settings
- The SEO Advantages of using RocketReviews
- Is RocketReviews a Secure System?
- Will RocketReviews work for any type of Business?
- Kiosk Mode
- RocketReviews and GDPR Compliance
- Set-Up Auto-Tagging
- Understanding Request Modes
- Customer Activity
- View all
Brand & Colors
2 ArticlesBrand your Feedback Request. Company Logo, Feedback Banner and Accent Color.
- View all
Multi-business Management and Labels
1 ArticleUser creation and user permissions. Tips for adding multi-location businesses.
Customizing your customer feedback flow
14 ArticlesSurvey questions, methods of communication and gathering feedback from repeat customers.
- Asking for customer phone number on feedback form
- Repeat Customer Feedback Settings
- Three Ways to Personalize Your Feedback Request Email (Legacy Mode)
- How Do I Request a Review in Kiosk Mode?
- TextBack (Customer-Activated Reviews via Text)
- Understanding Request Modes
- Select and Edit a Request Mode
- Automatically Send Email/SMS Requests
- Manually Send Email/SMS Requests
- Request Repeat Customer Feedback
Reviews Survival Guide
12 ArticlesBest practice tips on overcoming obstacles related to feedback and online reviews.
- I Don’t Have My Customers’ Email Addresses
- Why Syndicating and Posting Duplicate Reviews is Bad
- Increasing Online Review Conversions
- Five SEO Benefits of having Reviews and using RocketReviews
- Increasing General Review Counts
- Is it ‘legal or legit’ to ask for Reviews?
- Negative Online Review – What should I do?
- Negative Feedback – What should I do?
- Positive Feedback – What should I do?
- 8 Tips for Getting the most of RocketReviews
Sorting & Searches
3 ArticlesSearching for customers and businesses. Filtering and sorting by Labels.
- How to Create and Use Labels in RocketReviews
- How to Manage and Edit Labels
- How to Filter and Sort Businesses by Labels
The “Settings” Menu
17 ArticlesStep-by-Step instructions on how to configure and optimize RocketReviews for your Business.
- How long does it take until emails get sent?
- Set the threshold for Negative and Positive Feedback
- How Can I See if Emails Have Been Sent?
- Setting up Online Reviews Links
- Creating Unlimited Free Email Addresses in Gmail
- Set the Number of Feedback Requests Sent Daily
- Add Logo to Request Email and Feedback Landing page
- Setting or Changing the Organization Type
- Add a Banner to Feedback Request Landing Pages
- How the NPS Score translates to a 5 star rating
Display Reviews on Your Website
20 ArticlesArticles that help explain how to display the feedback you receive from customers on your website
- Displaying or Hiding Customer Feedback on a Website
- Automatically Display New Reviews in the Review Widget
- Changing the Amount of Testimonials Shown on a Website
- I don’t have website access – should I still use RocketReviews?
- How to clear your local browser cache
- Conversion Pop-Up
- Add the Review Widget, Tag Widget, or Review Badge to your Website
- Display Reviews on Your Website
- Customize Data Only Layout for Review Widget
- View Schema Added to Web Page from Widgets or Review Badge
Uncategorized
- Change the “From” Email Address
- Including a Feedback Form on a Website
- RocketReviews Getting Started Videos
- Business Level CSV Report – Review count and NPS score.
- Customer Level CSV Report
- Receiving Notification Emails
- Reply to Facebook Recommendations
- Default Configuration
- User Roles
- User Role Permissions
- Optimized Feedback Templates and Default Content
