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  4. Asking for customer phone number on feedback form
  1. Home
  2. Knowledge Base
  3. The “Settings” Menu
  4. Asking for customer phone number on feedback form

Asking for customer phone number on feedback form

The following post shows how to ask a customer to leave their phone number during the feedback process. This is great option if you don’t already have your customers phone number and if you want to follow up in person via phone to positive or negative reviews.

enter optional phone number on RocketReviews feedback form

1) Log into your RocketReviews.com account

2) Click on the Business you would like to activate the Phone Number entry field for.

click on business in RocketReviews

3) In the main menu (upper right) click on “Settings -> Feedback Settings” and check the phone option box.

asking customer phone number

To retrieve a phone number, search for the customer in your Customer Dashboard and click on the customer name to enter the Customer Details screen.

customer details phone

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