Repeat customer feedback is the ability to request feedback from the same customer more than once, such as after each purchase, visit, service, or policy renewal, etc.
Repeat Customer Feedback is set to ON with a threshold of 30 days by default. The threshold allows you to set the number of days that must be met before allowing a new feedback request to be sent to a repeat customer and is based on when the customer was added – not when the customer left feedback.
> Customer Added and request sent
+ 30 days
> Send New Feedback Request
If requests for a location are sent Automatically customers added to RocketReviews will receive a new feedback request every 30 days from the day they were added.
If requests for a location are sent Manually the repeat customer feedback threshold does not apply.
To update the Repeat Customer Feedback settings follow these steps:
- Log in to your RocketReviews account.
- If you have multiple locations, select the location that you would like to adjust Repeat Customer Feedback for.
- Go to Settings > Feedback Settings to turn ON/OFF Repeat Customer Feedback or to adjust the threshold (1-255).
SEE ALSO: Request Repeat Customer Feedback