Understand Source Icons in Customer Activity

  1. Home
  2. Knowledge Base
  3. The Basics
  4. Understand Source Icons in Customer Activity

What does the icon under Source in Customer Activity mean?

Customer Activity displays all ratings and reviews received from customers as well as any activity in your account and is organized by customer.

The Source column for each customer displays an icon that represents how the customer was added to RocketReviews or how they interacted with your business.

Email Request – a request will be sent via email or the customer has responded to an email request
SMS Request – a request will be sent via text message or the customer has responded to an SMS request
TextBack – a customer has been added and feedback received via TextBack

Feedback URL – a customer has been added and feedback received via the Feedback URL

Kiosk Mode – a customer has been added and feedback received via Kiosk Mode

Was this article helpful?

Related Articles