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What does the icon under Source in Customer Activity mean?

Customer Activity displays all ratings and reviews received from customers as well as any activity in your account and is organized by customer.

The Source column for each customer displays an icon that represents how the customer was added to RocketReviews or how they interacted with your business.

source email icon 1Email Request – a request will be sent via email or the customer has responded to an email request
source icon sms request 1SMS Request – a request will be sent via text message or the customer has responded to an SMS request
source icon textback 1TextBack – a customer has been added and feedback received via TextBack
source icon feedback url 1

Feedback URL – a customer has been added and feedback received via the Feedback URL

source icon kiosk mode 1

Kiosk Mode – a customer has been added and feedback received via Kiosk Mode

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