My Business Info Keeps Changing on Google! What Do I Do?

As digital marketers, we often tell local business owners how having an optimized Google My Business profile is essential.  However, this is not a “set it and forget it” type of task.  Keeping your Google My Business profile optimized is something that requires some time and attention on a regular basis.  Ideally, you’d want to […]

“How to” Tips for Restaurants Seeking Online Reviews

“How to” Tips for Restaurants Seeking Online Reviews There’s no business that can benefit more from a steady flow of reviews and customer feedback like a restaurant! (Ok, maybe car mechanics and Broadway shows too. If you’re in those fields, feel free to eavesdrop.) You all know that your investment in training, marketing, public relations […]

How to Safely Add an Agency to Your Google My Business Listing

When you begin working with an agency to help with your local search efforts, the agency may ask you to add them to your Google My Business (GMB) listing.  Adding the agency as a manager for your listing is beneficial as it allows account managers to check out the current state of your listing, see […]

Google Adds Veteran-Led as Attribute in GMB

Google Adds Veteran-Led as Attribute in GMB In March of this year Google added a “women-led” attribute to Google My Business profiles. Now they have added an attribute for businesses run by veterans. A blog post from Google announced the new attribute: Google is making it easier to identify your local business as veteran-led on Google Search […]

Goodbye Facebook Reviews! Hello Facebook Recommendations!

Goodbye Facebook Reviews! Hello Facebook Recommendations! Recently, we saw a big change to Facebook reviews as they moved to a new “recommendation” format and away from the standard 5-star rating. Here is the pop-up currently displayed on Facebook business pages about the change to ratings. Reviews No, Recommendations Yes Moving forward Facebook is all about recommendations.  Consumers wishing […]

Google Q&A: A New Way to Engage Customers

Google Q&A: A New Way to Engage Customers In August 2017, Google started rolling out a new feature that allowed users to ask and answer questions about local businesses – right in the Knowledge Panel!  Called Questions & Answers (Google Q&A), this feature was first introduced to Android phone users.  Later, this feature was rolled […]