Why and How to Respond to Online Reviews

Good. Glowing. Negative. Unfair. Online reviews take on all shapes and sizes. But, regardless of their tone, the answer to your question is… Yes! Replying to reviews benefits your business in a big way. Let’s look at the why, the wins, and the how-to of review responses done right for both negative and positive reviews. […]

Perfect 5 Star Review Ratings Actually Aren’t the Best

Perfect 5 Star Review Ratings Actually Aren’t the Best The old saying that “perfect is too good to be true” applies to online reviews as well it turns out.  A review study between PowerReviews and Northwestern University found that a 5 star rating wasn’t the most trusted by consumers to purchase a product. Consumers displayed more […]

6 Positive Things About Negative Reviews

6 Positive Things About Negative Reviews Running a business is hard. The long hours, the unrelenting demands, the physical and emotional investment sometimes blind the business owner to the fact that things can and will go wrong. While it might be easy as the owner to take these events personally, there are usually positives that […]

9 Strategies to Get More Reviews

9 Strategies to Get More Reviews Your ability to generate reviews can hinder or harness success. Today, a sticker in the window isn’t going to get the job done. Consider these statistics: Consumers require an average 40 online reviews before believing a business’s star rating is accurate (up from 34 in 2017) Shoppers in the 18 to […]

What sites does RocketReviews monitor for new reviews?

What sites does RocketReviews monitor for new reviews? RocketReviews monitors the web for new 3rd-party reviews appearing on websites like Google, Facebook and the many others listed below. New reviews will appear in Customer Activity, notifications, and various reports including the Success Report. Use RocketReviews to monitor and respond to reviews, understand customer sentiment, and […]

“How to” Tips for Restaurants Seeking Online Reviews

“How to” Tips for Restaurants Seeking Online Reviews There’s no business that can benefit more from a steady flow of reviews and customer feedback like a restaurant! (Ok, maybe car mechanics and Broadway shows too. If you’re in those fields, feel free to eavesdrop.) You all know that your investment in training, marketing, public relations […]